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“Mediation of Local and Intercommunal Conflicts” Virtual Course

November 17, 2020 - November 20, 2020

Virtual training course 


17th – 20th November 2020 


Topics: defining and understanding “local conflict”; essence of mediation; role of mediator; local conflict analysis for mediation design and process – tools and skills; talking to non-state armed actors; how to determine when a local conflict is ripe for mediation; developing a mediation strategy and process design; mediation skills; bringing the aspect of culture and inter-cultural dialogue into mediation; public communication in the mediation context; influence of information and digital technologies on local conflict and mediation; digital mediation toolkit- opportunities and risks (cyber mediation, social media, cyber security)…


Aim of the course: To train civil affairs, political affairs and other officers serving in peacekeeping operations, political and peacebuilding missions by enhancing their specific knowledge and skills, and enabling them to develop a deeper understanding of ways to prevent, mitigate and resolve local conflicts. 


The course will address local (community) conflicts. This is a new aspect in UN peacekeeping practices, and some UN operations are assigned a specific mandate from the Security Council to support mediation of such conflicts. The course is balanced between the operational and tactical level, and most of the conflict management tools are catered to the tactical level field work.

The course program is designed for mid and senior level civil affairs, political affairs and other officers serving in various units and offices, such as Protection of civilians, Rule of Law, Disarmament, demobilization and reintegration, Security sector reform, Human Rights, Joint mission analysis center, Joint operations center, Military and Police components, within field and peacekeeping operations (UN, AU, EU, OSCE etc.), as well as those working in governments, non-governmental organizations, academic institutions, or preparing to serve in peace operations.

The course will be conducted virtually via Zoom software. The training will consist of lectures and facilitated discussions by senior experts and practitioners in the field (UN senior mediation advisers, former head of UN mission, Special Representative of the UN Secretary General, director of political and civil affairs, senior advisors, chief of staff in UN PKOs), as well as simulation exercises, role play and case studies, which will comprise over 50% of the course. A virtual space will be provided for group discussions and best practices, and for experience sharing among the participants under the guidance of the senior mentors.



Course Information

Senior Mentors: Ambassador Milos Strugar, UN Senior Mediation Advisor

UN DPPA Mediation Support Unit TBC

Course Director: Goran Topalović, Director of Operations, Conflux Center
Project Officers: Visnja Jovancevic, Conflux Center

Emilija Maric, Conflux Center

Duration: 17th – 20th November 2020


Conflux Center is organizing a complementary course GENDER MAINSTREAMING IN MEDIATION” from 24th – 25th November 2020.


Course fees:


The fee for the “Mediation of local conflicts” course is 750 EUR (900 USD). 


The fee for the “Gender mainstreaming in mediation” course is 450 EUR (550 USD).

The fee for both courses is 1.000 EUR (1.200 USD). 

Conflux Center alumni are eligible for 20% discount.

Partial subsidy could be available at later stage. Those interested in partial subsidy should send CV and Motivation letter not later than 10th November 2020 to


Upon online registration, which will remain open till 11th November 202o, participants will receive an invoice, pre-course reading material and all necessary information on how to use Zoom, as well as any assistance they might need. Pre-course reading material and additional reading will also be available on a designated password-protected webpage on our website. Instructions on how to use Zoom will also be presented during the introduction sessions of the course.


In order to join the virtual training, all attendees should have access to the internet and a personal computer (laptop), with an operational web-cam and microphone (external or internal). A stable internet connection is essential in order to minimize the chances of stutter or disconnecting. It is advisable that the participants download the Zoom application (free of charge). They can also join a meeting directly from their browser, but the meeting experience from the browser is limited. The participants will receive all necessary information in the joining instructions prior to the start of the course.

The participants should be relieved of their regular work duties for the duration of the course.


The course is conducted in English and translation is not provided.

After completing the course, training certificates in PDF will be issued, and a hard copy can be sent via post if requested.

For further details about the course, please contact us at:  or  +381 65 3081976






November 17, 2020
November 20, 2020