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“Technologies and Digital Tools for Peacekeeping and Political Missions” Virtual Course

January 25, 2022 - January 28, 2022


– Data, Research, Analysis, & Communication –

Virtual Training Course

25 — 28 January 2022

Location: Zoom

Language: English


New technologies have a profound impact on the nature of conflict and on the way in which it is managed. Conflict resolution and peacekeeping efforts must keep up with the changing environment to respond efficiently to new challenges.


The course aims to develop a deeper understanding of the digital ecosystem, focusing on both the opportunities and risks associated with using new technologies in conflict settings. Particular attention will be paid to acquiring digital literacy skills and understanding the concepts related to human rights in the digital space, cyber security, and the connection between geopolitics and technologies. A special focus will be placed on the practical tools and skills that can be used for more effective research, analysis and communication, including social media analysis, and community outreach and engagement. The course will also address collecting, protecting and using data in conflict resolution and peacekeeping. In addition, it will address the necessary skills and techniques for online negotiation and mediation.


The course program is designed for staff in peacekeeping operations, political and peacebuilding missions of the UN and regional organizations (AU, OSCE, EU etc.), diplomats, those working in governments and non–governmental organizations and academic institutions.


The training will consist of lectures and facilitated discussions by senior experts and practitioners in the field, and the activities are devised to be highly interactive through discussions, Q&A sessions, group work, and hands-on exercises and assignments. A virtual space will be provided for group discussions and best practices and experience sharing among the participants under the guidance of the senior mentor.


Learning Objectives:


By the end of the course, participants will be able to:

—  Acquire knowledge and skills for utilizing digital, information, and communication technologies;

—  Apply acquired skills and tools in digital research, analysis and communication;

—  Identify and mitigate risks and maximize opportunities provided by information and communication technologies;

—  Understand and minimize cyber threats and risks;

–  Apply data protection policies, handle sensitive data, and reduce data frictions

—  Apply a digital toolkit in conflict analysis, engagement with parties and communities, and strategic communication;

—  Utilize social media and digital tools in designing inclusive mediation process, in particular ensuring participation of women and other vulnerable groups;

–  Acquire skills and tools for effective online negotiation


The course program can be downloaded HERE 

The courses will be conducted virtually via the Zoom software.

Course fees:

The fee for the course is 850 EUR (1000 USD).


Conflux Center alumni are eligible for 20% discount.

Partial subsidy could be available at a later stage. Those interested in a partial subsidy should send their CV and a motivation letter not later than 14 January 2022 to

The specified times are in accordance with CET (Central European Time) / UTC+1 (Coordinated Universal Time) time zone.

The participants should be relieved of their regular work duties for the duration of the course.

The course is conducted in English and translation is not provided.

Upon completion of the course, certificates of participation will be issued in PDF, and a hard copy can be sent via post upon request.

For further information about the course, please contact us at:  or  +381 65 3081976

Registration is open until 22 January 2022  and can be done here:




January 25, 2022
January 28, 2022