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“How to Manage The Cultural Dimension in Conflict Resolution” Virtual Course

January 19, 2021 - January 24, 2021



Resolution of cross-cultural conflict through negotiation, facilitation and mediation

Virtual Training Course

  • 19 – 24 January 2021

  • Location: Zoom

  • Language: English

  • Organizers: Conflux Center for Intercultural Dialogue and Mediation in partnership with China Foreign Affairs University & University of Arts Belgrade


Conflicts of today are becoming increasingly complex, changing and correlating with identity and cultural issues. One of the crucial factors affecting negotiation and mediation is the awareness of cultural issues. Cross-cultural awareness refers to the ability to be regardful of people’s perceptions relating to experiences, beliefs, values, concepts and expectations within a given cultural context as well as of their impact. Comprehending each other’s cultures provides the necessary tools to address both current and potential conflicts.


The course will look into different ways of approaching intractable cross-cultural conflicts. While some assume that these conflicts are caused by the existence of cultural differences, others claim that the root causes stem from perceptions, difficulties in communicating and understanding each other, dictated by cultural frameworks. The course will focus on common ground for intercultural and interreligious dialogue, as well as on exploring various methods for resolving cross-cultural conflicts through dialogue and negotiations, or third-party facilitation and mediation.


This program is designed for senior and mid-level staff members working in international organizations headquarters and field operations (UN, AU, OSCE, EU, etc.), and those working in governments, non-governmental organizations, academic institutions, or preparing to serve in peace operations and in diplomatic service. The objective of the course is to enhance their specific knowledge and skills to manage the cultural dimension, as well as to enable them to develop a deeper understanding of ways to prevent, mitigate, and resolve cross-cultural conflicts. 


The training will consist of lectures and facilitated discussions by senior experts and practitioners in the field (UN senior mediation advisers, former head of UN mission, ambassadors and university professors), as well as simulation exercises, role play and case studies, which will comprise over 50% of the course. A virtual space will be provided for group discussions and best practices, and for experience sharing among the participants under the guidance of the senior mentors.


Course Information

Senior Mentors: Ambassador Miloš Strugar, UN Senior Mediation Adviser, Director Conflux Center

Professor Sun Jisheng PhD, Vice-President China Foreign Affairs University,

Professor Milena Dragićević-Šešić PhD, former Rector University of Arts Belgrade

Chief Instructors / Coordinators: Professor Ljiljana Rogač Mijatović PhD, University of Arts Belgrade

Professor Ran Jijun PhD, Dean of the Department of English and International Studies,

China Foreign Affairs University

Course Director: Tanja Strugar, Conflux Center
Project Officers: Rong Dan, China Foreign Affairs University

Ružica Radulović, University of Arts Belgrade

Emilija Marić, Conflux Center

He Yuchu, China Foreign Affairs University


The fee for the course is 1,200 EUR (1,400 USD).


Upon online registration, participants will receive an invoice, pre-course reading material and all necessary information on how to use Zoom, as well as any assistance they might need. Pre-course reading material and additional reading will also be available on a designated password-protected webpage on our website. Instructions on how to use Zoom will also be presented during the introduction sessions of the course.


In order to join the virtual training, all attendees should have access to the internet and a personal computer (laptop), with an operational web-cam and microphone (external or internal). A stable internet connection is essential in order to minimize the chances of stutter or disconnecting. It is advisable that the participants download the Zoom application (free of charge). They can also join a meeting directly from their browser, but the meeting experience from the browser is limited. The participants will receive all necessary information in the joining instructions prior to the start of the course.


The participants should be relieved of their regular work duties for the duration of the course.


The course is conducted in English and translation is not provided.

After completing the course, training certificates in PDF will be issued, and a hard copy can be sent via post if requested.

For further details about the course, please contact us at:  or  +381 63 7797498









January 19, 2021
January 24, 2021