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“How to Manage The Cultural Dimension in Conflict Resolution” Virtual Course

November 29, 2021 - December 3, 2021



Resolution of cross-cultural conflict through negotiation, facilitation and mediation

Virtual Training Course

  • 29 November – 3 December 2021

  • Location: Zoom

  • Language: English

  • Organizers: Conflux Center for Intercultural Dialogue and Mediation in partnership with China Foreign Affairs University & University of Arts Belgrade


Conflicts of today are becoming increasingly complex, changing and correlating with identity and cultural issues. One of the crucial factors affecting negotiation and mediation is the awareness of cultural issues. Cross-cultural awareness refers to the ability to be regardful of people’s perceptions relating to experiences, beliefs, values, concepts and expectations within a given cultural context as well as of their impact. Comprehending each other’s cultures provides the necessary tools to address both current and potential conflicts.


The course will look into different ways of approaching intractable cross-cultural conflicts. While some assume that these conflicts are caused by the existence of cultural differences, others claim that the root causes stem from perceptions, difficulties in communicating and understanding each other, dictated by cultural frameworks. The course will focus on common ground for intercultural and interreligious dialogue, as well as on exploring various methods for resolving cross-cultural conflicts through dialogue and negotiations, or third-party facilitation and mediation.


This program is designed for senior and mid-level staff members working in international organizations headquarters and field operations (UN, AU, OSCE, EU, etc.), and those working in governments, non-governmental organizations, academic institutions, or preparing to serve in peace operations and in diplomatic service. The objective of the course is to enhance their specific knowledge and skills to manage the cultural dimension, as well as to enable them to develop a deeper understanding of ways to prevent, mitigate, and resolve cross-cultural conflicts. 


The training will consist of lectures and facilitated discussions by senior experts and practitioners in the field (UN senior mediation advisers, former head of UN mission, ambassadors and university professors), as well as simulation exercises, role play and case studies, which will comprise over 50% of the course. A virtual space will be provided for group discussions and best practices, and for experience sharing among the participants under the guidance of the senior mentors.


The course program will be available here soon

DOWNLOAD the January 2021 course program and more details about the course

The courses will be conducted virtually via the Zoom software.


Course fees:

The fee for the course is 1200 EUR (1,450 USD).


Conflux Center alumni are eligible for 20% discount.

Partial subsidy could be available at a later stage. Those interested in a partial subsidy should send their CV and a motivation letter not later than 10 November 2021 to



The specified times are in accordance with CET (Central European Time) / UTC+1 (Coordinated Universal Time) time zone.

The participants should be relieved of their regular work duties for the duration of the course.

The course is conducted in English and translation is not provided.

Upon completion of the course, certificates of participation will be issued in PDF, and a hard copy can be sent via post upon request.


For further information about the course, please contact us at:  or  +381 65 3081976

Registration is open until 22 Novmber 2021  and can be done here:




The participants should be relieved of their regular work duties for the duration of the course.


The course is conducted in English and translation is not provided.

After completing the course, training certificates in PDF will be issued, and a hard copy can be sent via post if requested.

For further details about the course, please contact us at:  or + 381 63 13 08 997








November 29, 2021
December 3, 2021